Frequently asked questions

All there is to know about IsraeliBox

About IsraeliBox

IsraeliBox is a young Zionist initiative that aims to strengthen the connection between Diaspora Jews and Israel lovers in the world to small businesses and non-profits in Israel through gift boxes.

We carefully pick boutique and artisan items from all over Israel and lovingly curate a box with Israel inside it. Then, we ship our box thousands of miles across the world to your home, so you could enjoy the ultimate experience of Israel.

Individuals and organizations that care about Israel and wish to maintain contact with the country, its culture, and its people in a fresh and exciting new way.

Every item placed inside your IsraeliBox is made, manufactured or designed in Israel. for us, this is the magic of our boxes, all products we curate support the local Israeli market with pride.

Yes. All products inside your box are Kosher. You can look for the Kashrut on each label.

You can e-mail us at sayhello@israelibox.co and we will get back to you as soon as we can. Just please remember that we might live in different time zones and sometimes we sleep a little, you know….Israelis, but still human

We believe in community, in the importance of our togetherness.

So… we do our little bit for our community. Each IsraeliBox will always have something made by a non-profit organization. We promise!

One item we put inside your box, will always be created by one of the weaker links in our community, and by placing these items inside the IsraeliBox each month we and you support them with dignity and pride.

If you wish to learn more about our community involvement click here

Organizations & Customized boxes

First and foremost, organizations that Israel matter to them
Jewish non-profits and Christian organizations with a strong connection to Israel. High-tech companies around the world, tourism companies, production companies, and embassies. You can find here a variety of companies we work with on a regular basis.

 Of course! Customized boxes are one of our favorite things to create. Creating your own box includes a minimum order requirement. After we speak we’d be happy to propose a number of options.

Throughout the years, we have created boxes for various needs, giving gifts to donors and volunteers in organizations. 

Boxes that intended to strengthen ties with Israel and the organization, as well as to introduce Israel to people who do not know it well. Gift boxes for special events, holidays, conferences, and much more.

We see our gift boxes as a marketing tool for your organization. More than once, the use of the boxes has strengthened relationships with the organization, helped engage members, and created sympathy among them.

We take our work very seriously and therefore we work together as partners along every step until we’ve created the perfect box that meets your needs perfectly!

Definitely! We can print any card that you’d like to include for you. If you have your own materials that you’d like us to print, that’s also possible (with a minimum requirement). 

We make an effort to include your marketing materials and/or branding but it is important to remember that the entire experience is Israeli 🙂

No. We work with organizations in Israel for customized gifts as well as projects within Israel and across the world.

We work with production companies that integrate original and unique gifts from Israel including massive events or for conferences taking place in Israel.

Challenge us, we promise that we’ll deliver a great experience!

You don’t need more responsibility- leave it to us. After we’ve chosen the perfect box for you, we’ll take care of everything. Packaging, shipping, tracking to every destination, insurance in case of package loss or breakage.

Let us do the “dirty work” for you. We’ll let you soak up the compliments in your organization once the boxes arrive 🙂

Gift & DIY boxes, Gift Cards

Our collection of gift boxes was built to feature: something yummy (or even two), a beauty product that smells great, an artistic piece, Judaica or stationery. Each box features at least one social piece as a means of supporting non-profit organizations in Israel.

We also have boxes that contain only food products and encompass the culinary experience from Israel.

All of the products are created or designed in Israel by small businesses or nonprofits.

We always make an effort to help and to be as flexible as possible. If you’re interested in making changes, it’s best that we chat so that we can adjust the boxes to fit your needs.

sayhello@israelibox.co

DIY Box was created out of our customers’ desire to create their own Israeli gift boxes online.
Here you’ll find a wide variety of unique items that can only be found in Israel. You can put together a gift box for yourself or your loved ones on any budget you want.
 
We recommend combining up to seven items in the box 
Boxes with a value less than $65 will be charged $ 8 for shipping worldwide

On the DIY page, you can find a wide variety of Israeli products like food products, art, beauty, and products from non-profit organizations throughout Israel.

You can put together boxes based on your preferences and budget.

Yes. You can purchase a gift card using the following link. You can purchase a gift card with a pre-set amount, or load the gift card with whatever amount you wish.

The gift card will be sent to the recipient’s email address immediately after you complete your purchase, or at any other future date you choose. Israeli Box gift cards have no expiration date; they can be used at any time.

You can use it to purchase any single item, gift box, or subscription offered on our website.

Fill in the card number on the checkout page this will automatically update the billing amount

If the amount on the gift card is lower than the cost of the items you wish to purchase, you can use your credit card to pay the rest of the sum.


Yes, of course.  You can purchase a gift card with a pre-set amount, or load the gift card with whatever amount you wish.

Yes! You can choose from a few different designs that are suitable for different types of events like birthday, thank you, holiday etc.

The gift card will be sent to the recipient’s email address immediately after you complete your purchase, or at any other future date you choose.

Of course! When filling in your personal information, simply type the contents of the message you wish to send, and we’ll include it in the email sent to the recipient, together with the gift card.

Israeli Box gift cards have no expiration date; they can be used at any time.

Anything and everything on the Israeli Box website!

 

Your recipient can use the gift card to purchase any single item, gift box, or subscription offered on our website. Your recipient can even customize their own gift box so that it matches their personality and preferences.

No. The recipient can use the gift card as they wish, and divide the loaded sum into as many different purchases as they like.

Shipping & Billing

Shipping is FREE! Yes, orders over $65 get free shipping from Israel to anywhere in the world.

We ship boxes to the entire world. We’ve made it to every continent so far with our Israeli boxes. Even Abu Dhabi!

Our gift boxes leave our warehouse within 2-3 business days of the paid order.

Shipping time depends on the destination.

Regular shipping takes a minimum of two weeks. 

Express shipping is up to 4 business days.

*** During COVID 19 days – please understand that international shipping in these times are complicated and delays are to be expected. thank you for understanding. we are doing our best to make sure shipping goes out as quickly as possible.

*** If you need express shipping please contact us at sayhello@israelibox.co – pls note express shipping entails extra charges.   

An email with your tracking number is being sent to you as soon as the box is shipped out from our warehouse. If for some reason, the email didn’t reach you, please contact us at sayhello@israelibox.co

Head over to the top right corner of our home page and click on ‘My Account’. Once there, you will need to provide the email address and password you used when purchasing your gift. Fill in the information and you’re in!

You can reset your password by clicking – login- then click -forgot your password?- and you will receive an email to reset your password. check your inbox and junk mailbox as sometimes the email can end up there. 

We accept credit cards: Visa, Mastercard and Amex.

We do not charge sales tax. You will pay according to what appears on your chosen plan. (in the good old Israeli direct approach) but specific customs may apply according to your country, pls check with your local customs authority, if you are unsure. 

Residents of the European Union
Starting on July 1st 2021, each item purchased online outside the Union’s borders will be charged the VAT payment customary in your country starting from the first dollar.
To read more about the new regulations, click here: Modernising VAT for cross-border e-commerce | Taxation and Customs Union (europa.eu)

How does this affect you?

At this point, the VAT charge won’t be through IsraeliBox, and only when the box arrives in your country, you’ll be asked to pay the extra VAT.

Residents of the European Union
Starting on July 1st, each item purchased online outside the Union’s borders will be charged the VAT payment customary in your country starting from the first dollar.
To read more about the new regulations, click here: Modernising VAT for cross-border e-commerce | Taxation and Customs Union (europa.eu)

How does this affect you?

At this point, the VAT charge won’t be through IsraeliBox, and only when the box arrives in your country, you’ll be asked to pay the extra VAT.

All prices shown on the site are in US dollars

Billing

  • Monthly Plan – $69 per box, pay every month. renewed automatically.
  • 3 Months Plan – $64 per box, pay every 3 months. renewed automatically.
  • 6 Months Plan – $62 per box. pay every 6 months. renewed automatically.
  • Yom Tov Special – $66 per box. pay every year. renewed automatically.
  • Gift IsraeliBox – Our gift boxes are available in a range of prices starting at $55.  1 payment only.

The last day to order your IsraeliBox is by the 17th of each month. if you do so, you will receive your first box by the last week of the month you ordered. If you subscribe after the 17th you will receive your first box by the last week of the month following the calendar month you subscribed. 

We really hope IsraeliBox has made you think of Israel fondly and gave you moments of fun and joy. We hope you continue to love Israel always.

Log onto your account under ‘subscription’ choose –“cancel”. You will then receive an email to verify your cancellation. 

Please NOTE  If you cancel in the middle of your subscription you will  receive all of the boxes from your remaining commitment! Canceling means your subscription will not be renewed, but if you signed up for example for  three months, you’ll still get your three month’s worth of IsraeliBoxes. 

Because we must order a specific quantity of items for our boxes-most of which are non-returnable–we cannot offer refunds once orders have been placed, or auto-renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for (1, 3, or 6 depending on your subscription plan).

When you subscribe, you will be charged immediately for the subscription plan you have chosen (1, 3, or 6 months). Once your subscription cycle is over, you will be re-billed for the same cycle unless you switch to a different plan or cancel your subscription.

We accept credit cards: Visa, Mastercard and Amex.

You will be billed according to the plan of your choice. If you chose the monthly plan, you will be billed $69 each month. If you chose the 3 months plan, you will be billed $192 every third month, and if you chose the 6-month plan, you will be billed $372 every sixth month. (bi-annually). If you chose the Yom Tov Special, you will be billed yearly on the month you subscribed initially.

We do not charge sales tax. You will pay according to what appears on your chosen plan. (in the good old Israeli direct approach) but specific customs may apply according to your country, pls check with your local customs authority, if you are unsure. 

Residents of the European Union
Starting on July 1st, each item purchased online outside the Union’s borders will be charged the VAT payment customary in your country starting from the first dollar.
To read more about the new regulations, click here: Modernising VAT for cross-border e-commerce | Taxation and Customs Union (europa.eu)

How does this affect you?

At this point, the VAT charge won’t be through IsraeliBox, and only when the box arrives in your country, you’ll be asked to pay the extra VAT.

Residents of the European Union
Starting on July 1st, each item purchased online outside the Union’s borders will be charged the VAT payment customary in your country starting from the first dollar.
To read more about the new regulations, click here: Modernising VAT for cross-border e-commerce | Taxation and Customs Union (europa.eu)

How does this affect you?

At this point, the VAT charge won’t be through IsraeliBox, and only when the box arrives in your country, you’ll be asked to pay the extra VAT.

All prices shown on the site are in US dollars

Subcription Box

Every month, we choose a surprising and delightful theme for you, we carefully pick boutique and artisan items from all over Israel and lovingly curate a box with Israel inside it. Then, we ship our box thousands of miles across the world to your home, so you could enjoy the ultimate experience of Israel.

You click the subscribe button, choose your monthly plan, fill out your details and we send you each month a surprise themed Israelibox. That’s all there is to it.

A themed collection curated for you every month. Every IsraeliBox has something yummy, sometimes even two, something pampering that smells good, something artistic and something just for fun. All things inside an IsraeliBox are Israeli made, or designed, or manufactured.

NO! All products inside your IsraeliBox are full size items! And all proudly made, manufactured or designed in Israel.

When you order the Yom Tov Special plan you will receive 3 boxes a year. Each box will arrive in time for each of the holidays, to make Rosh Hashana, Pesach and Hanukkah even more festive and special.

  • Monthly Plan – $69 per box, pay every month. renewed automatically.
  • 3 Months Plan – $64 per box, pay every 3 months. renewed automatically.
  • 6 Months Plan – $62 per box. pay every 6 months. renewed automatically.
  • Yom Tov Special – $66 per box. pay every year. renewed automatically.
  • Gift IsraeliBox – Our gift boxes are available in a range of prices starting at $55.  1 payment only.

The last day to order your IsraeliBox is by the 17th of each month. if you do so, you will receive your first box by the last week of the month you ordered. If you subscribe after the 17th you will receive your first box by the last week of the month following the calendar month you subscribed. 

We really hope IsraeliBox has made you think of Israel fondly and gave you moments of fun and joy. We hope you continue to love Israel always.

Log onto your account under ‘subscription’ choose –“cancel”. You will then receive an email to verify your cancellation. 

Please NOTE  If you cancel in the middle of your subscription you will  receive all of the boxes from your remaining commitment! Canceling means your subscription will not be renewed, but if you signed up for example for  three months, you’ll still get your three month’s worth of IsraeliBoxes. 

When you subscribe, you will be charged immediately for the subscription plan you have chosen (1, 3, or 6 months). Once your subscription cycle is over, you will be re-billed for the same cycle unless you switch to a different plan or cancel your subscription.

You will be billed according to the plan of your choice. If you chose the monthly plan, you will be billed $69 each month. If you chose the 3 months plan, you will be billed $192 every third month, and if you chose the 6-month plan, you will be billed $372 every sixth month. (bi-annually). If you chose the Yom Tov Special, you will be billed yearly on the month you subscribed initially.

Once a month for the duration of your subscription (1, 3, 6 months). or 3 times a year on Rosh Hashana. Pesach & Hanukkah – if you subscribed to the Yom Tov Special.

We are doing the utmost to get the box to you by the beggining each of  the month.

If you wish to update your shipping address, please log in to your account. There you can edit your shipping address.
Please update it before the 15th for the box to arrive at the new address in the same month.

Because we must order a specific quantity of items for our boxes-most of which are non-returnable–we cannot offer refunds once orders have been placed, or auto-renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for (1, 3, or 6 depending on your subscription plan).